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Feedback & Complaints

Clerksroom Mediation - Feedback & Complaints Procedure

We are committed to providing a high quality administration service to all of our clients.  We actively welcome feedback to help us improve the service we provide.

 

Should you have any reason to complain about the service provided, you may do so in the following way:

 

Please address any complaint to Lisa Rodger, our Mediation Manager in the first instance:

Lisa Rodger

Clerksroom Mediation

Equity House

Blackbrook Park Avenue

Taunton

Somerset  TA1 2RA

 

DX: 97188 Taunton Blackbrook

Tel: 0845 083 3000

Fax: 0845 083 3001

Email: rodger@clerksroom.com

 

Once a complaint is received a letter or email acknowledging the complaint will be sent within 2 working days.

 

Please confirm if the complaint relates to the administration provided, the mediator instructed or both.

 

The complaint will be fully explored with the mediator instructed and we will aim to send a response within 28 days.  If this is not possible we will write to advise the reason for the delay and to set a new timescale.

 

If you do not agree with the outcome of your complaint, either relating to Clerksroom Administration or the mediator instructed, you can contact the Civil Mediation Council who oversee the mediation industry in England & Wales. They may be able to assist you further. Details can be found at www.civilmediation.org