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ADR Clause

The Consumer Rights Act 2015 & alternative dispute resolution: guidance for businesses

When amending your website or terms and conditions, the following paragraph is suitable for consumer and B2B disputes.

European Administration Limited is a provider to The Ombudsman Service Ltd and is a national provider of Mediators & Barristers.

ADR Clause:

" (Insert business name) 's ADR provider under "The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 is:

The Ombudsman Service Limited, The Brew House, Wilderspool Park, Greenall's Avenue, Warrington, WA4 6HL.

We are prepared to mediate appropriate disputes by mediators provided by The Ombudsman Service Limited and thier associated companies, and European Administration Limted trading as Clerksroom Mediation.

Commercial disputes are regualted by our terms and conditions in respect of ADR."


The Consumer Rights Act 2015 may be subject to change as the legislation is new and developing. This information is correct at November 2015.

For mediation of commercial disputes, please contact our Mediation Helpline using 0845 083 3000 between 8.30am and 5.30pm Monday to Friday. Fixed fee mediation services start from £500 + VAT per party for disputes below £80,000.